Refund & Cancellation Policy

We want every client to feel confident working with Dayne Solutions LLC. This policy explains how refunds and cancellations work for our custom development services and SaaS subscriptions. All payments are processed securely through Stripe.

1. Custom Development Projects

Initial deposit

Custom projects require a 50% non-refundable deposit to reserve our team and begin discovery, design, and development work. This deposit covers planning, architecture, and labor performed before delivery.

Cancellation by the client

• Before the kickoff meeting: full refund of any payments above the deposit, less any third-party costs already incurred.
• After kickoff: refunds are calculated based on milestones not yet started. Work in progress and completed milestones are non-refundable.
• Upon final delivery: project is considered complete and no refunds are issued.

Cancellation by Dayne

If we are unable to deliver the agreed scope due to our own fault, you receive a full refund of unused fees. We may also propose an alternative solution at no additional cost.

2. SaaS Subscriptions (Monthly Plans)

• You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the current billing cycle.
• We do not issue prorated refunds for partial months once a billing cycle has started.
• You retain access to the service until the end of the paid period.

3. Annual Subscriptions

Annual subscriptions may be refunded on a prorated basis if cancelled within the first thirty (30) days of the current annual term. After 30 days, the subscription remains active until the end of the term and will not auto-renew once cancelled.

4. Maintenance & Retainer Plans

Monthly maintenance and retainer plans require a 30-day notice for cancellation. Unused hours within a billing period do not roll over and are non-refundable.

5. Chargebacks

Please contact us at orlando@daynesolutions.com before initiating a chargeback — we resolve the vast majority of issues within one business day. Fraudulent or unjustified chargebacks may result in account suspension and recovery action.

6. How to Request a Refund

Email orlando@daynesolutions.com with:

• Your name and company
• The invoice number or subscription ID
• The reason for your request

We respond within 2 business days. Approved refunds are issued to the original payment method via Stripe within 5–10 business days.

7. Contact

Dayne Solutions LLC
1181 W 37th St, Hialeah, FL 33012
orlando@daynesolutions.com · +1 (786) 805-1375